Federated Login - Newly invited users experiencing login issues

Incident Report for LastPass

Resolved

We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.
Posted Oct 25, 2024 - 18:45 UTC

Monitoring

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
Posted Oct 25, 2024 - 17:48 UTC

Identified

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Posted Oct 25, 2024 - 17:31 UTC

Investigating

We are actively investigating reports that some LastPass customers may be experiencing trouble signing in if they are using federated login and are newly invited users. Our engineers are working to identify the issue and will provide another update shortly.
Posted Oct 25, 2024 - 17:26 UTC
This incident affected: Federated Login (Microsoft Entra, Okta, Google Workspace, Ping One, Ping Federate, OneLogin, ADFS).