Issues Delivering Login Verification Emails

Incident Report for LastPass

Resolved

This incident has been resolved.

Posted Feb 18, 2026 - 14:29 UTC

Update

We are continuing to investigate this issue.

Posted Feb 18, 2026 - 03:21 UTC

Update

We are continuing to investigate this issue.

Posted Feb 17, 2026 - 22:22 UTC

Investigating

We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process.

If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access.

We will provide updates as the team continues the investigation.

Posted Feb 17, 2026 - 21:09 UTC

This incident affected: LastPass - Australia, LastPass - United States and Login (Other).