We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Apr 16, 2025 - 12:36 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Apr 16, 2025 - 12:07 UTC
Investigating
We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers.
Our engineers are working to resolve the issue and will provide another update shortly.
Posted Apr 16, 2025 - 10:10 UTC
This incident affected: Federated Login (Microsoft Entra, Okta, Google Workspace, Ping One, Ping Federate, OneLogin, ADFS).