LastPass - Issue with Premium and Families Subscription Purchases

Incident Report for LastPass

Resolved

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Posted May 02, 2025 - 10:27 UTC

Update

We are continuing to investigate this issue.

Posted May 02, 2025 - 10:26 UTC

Investigating

We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected.

Our engineers are working to resolve the issue and will provide another update shortly.

Posted May 02, 2025 - 09:38 UTC

This incident affected: Commerce System.