All Systems Operational

About This Site

Welcome to the status page for LastPass. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.lastpass.com/ if you have questions or need additional assistance, or visit our Twitter page at https://twitter.com/LastPassStatus

LastPass - Australia ? Operational
LastPass - United States ? Operational
LastPass - Europe ? Operational
Admin Console Operational
Commerce System Operational
Dark Web Monitoring Operational
Federated Login Operational
Microsoft Entra Operational
Okta Operational
Google Workspace Operational
Ping One Operational
Ping Federate Operational
OneLogin Operational
ADFS Operational
Integrations Operational
SIEM Azure Sentinel Operational
SIEM Splunk Operational
PSA Operational
SSO Operational
LastPass Marketing Website Operational
LastPass Support Site Operational
Login Operational
MFA Operational
EU Operational
US Operational
Other Operational
Mobile Operational
iOS Authenticator Operational
Android Authenticator Operational
iOS Password Manager Operational
Android Password Manager Operational
Vault Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024
LastPass Login Issues
Resolved - We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence and will publish our root cause analysis on this status page once this review has completed.

Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to contact our support team.
Nov 21, 04:27 UTC
Update - Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability.
If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.
Nov 21, 01:52 UTC
Monitoring - Earlier today we implemented security measures that caused login issues for some users.

We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability.
If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance.

Thank you for your patience and understanding. We will continue to keep you updated if necessary.
Nov 21, 01:47 UTC
Nov 20, 2024
LastPass Support - Third Party Phone System Outage
Resolved - We have confirmed that the issue has been resolved.
Nov 20, 14:58 UTC
Monitoring - The provider has corrected the issue and they have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.
Nov 20, 14:25 UTC
Investigating - Our Support phone line is temporarily unavailable due to a service malfunction with our third-party provider. The provider is actively working to resolve the issue. In the meantime, if you need assistance, please log in to our Support Site and create a case. Our Support team is ready to address your requests immediately. Thank you for your patience and understanding.
Nov 20, 13:54 UTC
Nov 19, 2024

No incidents reported.

Nov 18, 2024
LastPass - Investigating reports of empty vaults
Resolved - We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.
Nov 18, 19:00 UTC
Update - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

If you are experiencing what appears to be an empty vault upon login:
1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.
Nov 18, 18:26 UTC
Update - Our engineers have resolved the issue and are currently verifying that all services are fully operational. We will continue to monitor the situation and provide a final update soon.

If you are experiencing what appears to be an empty vault upon login:
1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com).
2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com)
3. Your Vault data should appear again.
Nov 18, 17:50 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
Nov 18, 17:14 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Nov 18, 17:11 UTC
Investigating - We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.
Nov 18, 16:52 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Scheduled Maintenance
Completed - Maintenance Completed Ahead of Schedule

We’re happy to report that the scheduled maintenance and testing have been successfully completed ahead of schedule. We found an error impacting our status page, which has been fully resolved. All systems are now operating smoothly.

During the scheduled maintenance, no major issues were encountered, and we are happy to confirm that all services are fully operational.

If you have any further questions or need assistance, please don't hesitate to let us know. We're here to help!
Nov 9, 09:38 UTC
Update - Scheduled maintenance is in progress. The team is making progress and we are on track. We will provide updates as necessary.
Nov 9, 08:14 UTC
Update - Scheduled maintenance is ongoing and progressing smoothly. We will keep you posted with any necessary updates.
Nov 9, 08:01 UTC
Update - Scheduled maintenance is currently in progress. Our team is actively working to complete the necessary updates. We will keep you informed of any further progress or updates as needed.
Nov 9, 07:31 UTC
In progress - We would like to inform you that the previously delayed maintenance is now resuming. Thank you for your patience as we work to improve your experience with LastPass. We will provide updates as necessary.
Nov 9, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 9, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:13 UTC
Scheduled - We’d like to provide an update on the status of the scheduled maintenance. The maintenance window, originally set to start at 6:00 AM UTC and conclude by 9:00 AM UTC, is now delayed by 1 hour due to a scheduling adjustment.

Rest assured, everything will proceed as planned once the maintenance resumes.
Nov 9, 06:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting database upgrades on the following weeks (see below). Our team will be taking care of all the appropriate actions to minimize service interruptions during these maintenance upgrades.

Maintenance Objective: LastPass will perform a series of steps over the coming weeks to upgrade a key component of our technology stack. Once complete, this upgrade will result in better performance, stability, and will also bring the latest security patches for the systems affected.

Next Upgrade Time and Date: November 9, 2024 6:00 AM UTC to 9:00 AM UTC

What to Expect: Payment flows and payment method addition/modification will fail for less than 10 seconds.

Duration: All maintenance will be performed within the 3-hour maintenance window.
Nov 6, 16:47 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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