tag:status.lastpass.com,2005:/historyLastPass Status - Incident History2024-03-29T05:23:49ZLastPasstag:status.lastpass.com,2005:Incident/203223532024-03-21T21:06:30Z2024-03-21T21:06:31ZAdmin Console<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>21:06</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence. If you have any questions or concerns, please reach out to LastPass support at https://support.lastpass.com/s/contact-us. Thank you and we apologize for the disruption.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass Business customers may be experiencing issues accessing the Admin Console. Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/202122862024-03-13T17:47:37Z2024-03-13T17:47:37ZService Maintenance for iOS LastPass Authenticator Application<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:53</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance for our iOS LastPass Authenticator application on the following dates and times listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability for our iOS LastPass Authenticator.<br />Duration: It is expected that this service will last up to 3 days.<br /><br />What to expect: During the maintenance window, users should expect a small downtime of push notifications sent to complete the multi-factor authentication via the iOS LastPass Authenticator. Users will still be able to complete the multi-factor authentication by opening the iOS LastPass Authenticator application and entering their one-time passcode to complete authentication.</p>tag:status.lastpass.com,2005:Incident/201848282024-03-07T13:13:45Z2024-03-07T13:13:45ZLastPass - Users unable to login to https://www.lastpass.com<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Resolved</strong> - LastPass - Users unable to login to https://www.lastpass.com<br /><br />www.lastpass.com was unavailable to all users. We have implemented a fix and are monitoring the situation.</p>tag:status.lastpass.com,2005:Incident/199771172024-02-13T18:20:56Z2024-02-13T18:21:12ZEuropean users unable to login<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:20</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.lastpass.com,2005:Incident/199231252024-02-07T13:24:49Z2024-02-07T13:24:49ZService maintenance for iOS and MacApp LastPass Password Manager applications<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:24</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed!</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Scheduled</strong> - Date and Time: February 7, 2024, 12:00 PM UTC to 4:00 PM UTC<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability for our iOS and MacApp LastPass Password Manager applications.<br /><br />Duration: It is expected that this service will last up to four hours.<br /><br />What to expect: During the maintenance window, customers will be unable to purchase LastPass via their iOS and MacApp LastPass Password Manager applications.We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/196810222024-01-16T17:00:31Z2024-01-16T17:00:31ZService migration for in-product help links<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time (listed below). Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time: January 16, 2024, from 4:00 PM to 5:00 PM UTC (11:00 AM EST to 12:00 PM EST)<br /><br />Purpose: This maintenance is to support a service migration that will optimize and maintain system performance and stability.<br /><br />What to expect: During this maintenance window, customers who access a "link.lastpass.com" link within LastPass may encounter a "404" error page with the message, "The link you clicked has been deleted or suspended" until the link has successfully been migrated to the updated service.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.lastpass.com,2005:Incident/196444852024-01-09T09:01:14Z2024-01-09T09:01:14ZLastPass - Maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following dates and times listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 9, 2024, 5:00 AM UTC to 09:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 4-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers will be unable to purchase LastPass via the website and/or submit web form requests to be contacted by our Sales teams.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/196039302024-01-04T02:17:06Z2024-01-04T02:17:06ZLastPass - Users intermittently unable to get to support.lastpass.com<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>02:17</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>02:08</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>01:45</var> UTC</small><br><strong>Update</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>23:18</var> UTC</small><br><strong>Update</strong> - Our engineers are still working to identify the issue, and any updates we gather will be shared soon.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Update</strong> - Our engineers are diligently working to identify the issue, and any updates we gather will be shared soon.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Update</strong> - Our engineers are still actively investigating to identify the issue and will provide any updates we have momentarily.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:20</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be experiencing difficulties accessing the "support.lastpass.com" web page.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/193124952023-12-04T12:58:14Z2023-12-04T12:58:14ZLastPass - Users unable to login<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may not be able to log-in to their accounts. All user accessing LastPass through the federated login will experience login failures. Offline mode is available as a workaround. However, the offline mode may have been disabled as a company policy and this option is not available for federated login users.</p>tag:status.lastpass.com,2005:Incident/189413122023-11-14T08:00:18Z2023-11-14T08:00:18ZLastPass - Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>03:38</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following dates and times listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /> <br /><b>Date and Time:</b> November 14, 2023, 5:00 AM UTC to 08:00 AM UTC<br /> <br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /> <br /><b>Duration:</b> All maintenance will be performed within the 3-hour maintenance window.<br /> <br /><b>What to expect:</b> During the maintenance window, customers may experience intermittent difficulties with the below components.<br /> <br /><b>New Admin Console:</b> <br />• LastPass Business admins may not be able to log into the admin console and therefore use any of its functionalities.<br /> <br /><b>Federated login:</b><br />• Federated users may not be able to log in to LastPass.<br />• LastPass Business admins that have set up federated login with either Okta or Azure Active Directory may not be able to rotate knowledge component for these integrations.<br /> <br /><b>LastPass MFA:</b> <br />• LastPass users who have configured LastPass MFA as two-factor authentication in LastPass, may not be able to pass the two-factor authentication challenge at login. Users who have multiple TFA options configured will be able to authenticate with the backup option.<br />• LastPass Business admins may not be able to reset MFA shared secrets for their users.<br /> <br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/189413772023-11-07T05:30:02Z2023-11-07T05:30:02ZLastPass - Maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>03:52</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following dates and times listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /> <br /><b>Date and Time:</b> November 07, 2023, 5:00 AM UTC to 05:30 AM UTC<br /> <br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /> <br /><b>Duration:</b> All maintenance will be performed within the 30 minutes maintenance window.<br /> <br /><b>What to expect:</b> During the maintenance window, customers may experience intermittent difficulties with the below components.<br /> <br /><b>New Admin Console:</b> <br />• LastPass Business admins may not be able to log into the admin console and therefore use any of its functionalities.<br /> <br /><b>Federated login:</b><br />• Federated users may not be able to log in to LastPass.<br />• LastPass Business admins that have set up federated login with either Okta or Azure Active Directory may not be able to rotate knowledge component for these integrations.<br /> <br /><b>LastPass MFA:</b> <br />• LastPass users who have configured LastPass MFA as two-factor authentication in LastPass, may not be able to pass the two-factor authentication challenge at login. Users who have multiple TFA options configured will be able to authenticate with the backup option.<br />• LastPass Business admins may not be able to reset MFA shared secrets for their users.<br /> <br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/183413732023-09-16T11:00:14Z2023-09-16T11:00:15ZLastPass - Maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> September 16, 2023, 5:00 AM UTC to 11:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 6-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, customers may experience intermittent difficulties with the below components.<br /><br /><b>New Admin Console:</b> <br />• LastPass Business admins will be unable to log into the admin console and therefore use any of its functionalities.<br /><br /><b>Federated login:</b><br />• Federated users will not be able to log in to LastPass <br />• LastPass Business admins that have set up federated login with either Okta or Azure Active Directory will be unable to rotate knowledge component for these integrations. <br /><br /><b>LastPass MFA:</b> <br />• LastPass users who have configured LastPass MFA as two-factor authentication in LastPass, will be unable to pass the two-factor authentication challenge at login. Users who have multiple TFA options configured will be able to authenticate with the backup option. <br />• LastPass Business admins will be unable to reset MFA shared secrets for their users. <br /><br />We ask that you please mark your calendar for this maintenance window and plan accordingly. <br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/180107472023-07-31T14:31:44Z2023-07-31T14:31:44ZLastPass - Issues in accessing the LastPass vault<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Update</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be unable to log in to their vault.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/177016072023-06-27T19:04:08Z2023-06-27T19:04:08ZLastPass - High Response Time<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:18</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be experiencing high response times while accessing the app and platform website.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/175645722023-06-13T21:18:01Z2023-06-13T21:18:01ZLastPass - Service disruption<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Monitoring</strong> - Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.<br /><br />We will provide another update as soon as they become available.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be experience services disruption.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/175330662023-06-10T19:25:38Z2023-06-10T19:25:38ZLastPass - Unable to log in<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be unable to log in to their vault.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/171430792023-05-06T14:00:18Z2023-05-06T14:00:18ZLastPass - Maintenance<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting scheduled service maintenance on our Unified Admin Console backend systems. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> May 6, 2023, 6:00 AM UTC to 02:00 PM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 8-hour maintenance window.<br /><br /><b>What to expect:</b> Our scheduled maintenance may be limiting data synchronization between the Unified Admin Console and our backend systems, however, all pending changes will be queued and reflected once maintenance is completed. As an example, you can create a new user and they will receive an invitation but they may not immediately appear in your list of users. We apologize for the inconvenience and expect that maintenance will be completed shortly.<br />Thank you for your patience and understanding as we complete this scheduled maintenance.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/168234912023-04-26T08:00:06Z2023-04-26T08:00:06ZLastPass - Maintenance<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> April 26, 2023, 1:00 AM UTC to 08:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 7-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, LastPass customers may experience latency when navigating the LastPass support site at <a href="https://support.lastpass.com" target="_blank" rel="noopener noreferrer">https://support.lastpass.com</a>; however the ability to use the product will not be affected.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/168234422023-04-23T12:00:05Z2023-04-23T12:00:05ZLastPass - Maintenance<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>03:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> April 22, 2023, 3:00 AM UTC to April 23, 2023, 12:00 PM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 1-day and 9-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, LastPass customers may experience intermittent difficulties while accessing the eCommerce sections of our website; however the ability to use the product will not be affected.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/169122282023-04-19T15:17:43Z2023-04-19T15:23:32ZLastPass - Login issues for Lastpass<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Resolved</strong> - On 04/19/2023 , from approximately 13:33 UTC until 13:56 UTC, a small subset of Lastpass users would have noticed a message "unknown error occurred" when trying to login to the application.<br /><br />Our engineers have corrected the issue and we confirm that all services are functional.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.lastpass.com,2005:Incident/163897492023-03-08T17:27:53Z2023-03-08T17:27:55ZLastPass - Admin console not functioning (Enterprise)<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating the issue that direct logins to the enterprise admin console is not working.<br /><br />Our engineers are working to resolve the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/163552702023-03-06T17:27:49Z2023-03-06T17:27:49ZLastPass - Unable to access the application<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that LastPass users may be unable to access the application.<br /> Our engineers are working to resolve the issue and will provide another update shortly.</p>tag:status.lastpass.com,2005:Incident/150740602022-12-13T12:33:40Z2022-12-13T12:33:40ZLastPass Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time: December 13, 2022, 10:00 AM UTC to 12:30 PM UTC.<br /><br />Purpose: This maintenance is to ensure and maintain system performance and stability.<br /><br />Duration: All maintenance will be performed within the 150 minutes maintenance window.<br /><br />What to expect: Any customers who are utilizing LastPass may experience slowness and may be required to relogin. <br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/127099762022-11-19T07:01:49Z2022-11-19T07:01:49ZLastPass - Maintenance<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> November 19, 2022, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window LastPass customers who have enabled the LastPass Authenticator as their only multifactor authentication protection for their vault will not be able to log in to LastPass. Users who have enabled any other multifactor authentication option(s) outside of the LastPass Authenticator will not be affected. LastPass users who have enabled passwordless login to their vault will not be able to log in to LastPass. LastPass Business customers will be affected if they have configured federated login. <br /><br />Purchase flows in LastPass will also be out-of-service during the maintenance.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.lastpass.com,2005:Incident/124397982022-10-21T16:12:59Z2022-10-21T16:12:59ZLastPass - Unable to access the application<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
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<br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.
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<br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.
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<br />We will provide another update shortly.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some LastPass customers may be unable to access the application.<br /><br />Our engineers are working to resolve the issue and will provide another update shortly.</p>